This episode of EMS Office Hours had Greg telling a gruesome story (I'll give you a hint "Q-Tip"). It all started with a discussion on geriatric patients and being a good customer service EMS provider. Ted Setla stopped in with a little tease on the Feb 12th premiere of The Chronicles of EMS as well. This was a fast 30 minutes. Be sure to leave your comments below. paramedic | ems | emt | nremt | ems training